Legal
Groundwale is committed to protecting your privacy. Learn how we collect, use, and safeguard your information.
Last Updated: March 2026
We take your privacy seriously.
This Privacy Policy explains how Groundwale collects, uses, stores, and protects your personal information when you use our platform, services, or attend our events. By using Groundwale, you consent to the practices described in this policy.
The types of data we gather from you
Full name, email address, phone number, address, and identity details when required for event registrations.
UPI ID, bank transfer details, payment confirmation screenshots or transaction IDs. We never store ATM PINs, card CVV, or internet banking passwords.
Device information, IP address, browser type, location data, and platform usage information.
Team details, player information, tournament participation data, and booking information related to your use of Groundwale services.
The purposes for which your data is processed
Process bookings and event registrations
Verify and confirm payments
Provide event participation services
Communicate important platform updates
Improve platform performance and user experience
Send promotional communications (opt-out available)
Maintain platform security
Comply with legal obligations
Accepted payment channels on Groundwale
UPI Payments
Direct Bank Transfers
Payment Gateway Services
Offline Payments
Bookings are confirmed only after successful payment verification.
When and with whom we share your data
Groundwale does not sell or rent your personal information. Data may be shared with:
Event partners and organizers
Payment processors
Marketing partners (with your consent)
Government authorities when required by law
All partners are required to maintain confidentiality.
How we protect your information
Groundwale implements reasonable administrative and technical security measures to protect personal information. However, no system can guarantee 100% security of data transmission over the internet. We encourage users to take precautions such as using strong passwords and logging out after sessions.
How we use cookies on the platform
Groundwale may use cookies to improve website functionality, understand visitor behaviour, enhance user experience, and provide personalised content. Users may disable cookies through browser settings, though this may affect some platform features.
For detailed cookie practices, refer to our Cookie Policy.
You have full control over your personal data. Here's what you can do.
Request a copy of the personal information we hold about you at any time.
Request correction of any inaccurate or outdated personal data in our records.
Request deletion of your personal data, subject to legal retention requirements.
Unsubscribe from promotional communications at any time via email or platform settings.
Receive your data in a structured, machine-readable format where applicable.
Contact us directly at support@groundwale.com with any privacy-related concerns.
Submit privacy requests to support@groundwale.com
Our policy for minors
Groundwale services are not intended for children under 13. We do not knowingly collect personal information from minors without verifiable parental consent. If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action.
External sites and our responsibility
Our platform may contain links to third-party websites or services. Groundwale is not responsible for the privacy practices or content of external platforms. We encourage you to review the privacy policy of any third-party site you visit.
How we notify you of updates
Groundwale reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Updated policies will be posted on our official platforms with the revised effective date. We encourage you to review this page periodically. Continued use of the platform after changes constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests related to your privacy and personal data, please contact our support team.
LocationNew Delhi, India
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